The questions most roofers dodge.

Where do you work?

We run out of two bases, and we’d rather say so than claim a map we can’t cover.

Front Range: Cheyenne, Laramie, and the Cheyenne-area towns; Greeley, Fort Collins, and the Colorado corridor north of Denver; plus Sterling, Fort Morgan and Brush out on the eastern plains.
Sheridan: Sheridan, Big Horn, Story, Ranchester, Dayton and Buffalo.

If you’re outside those, call anyway and we’ll tell you straight whether we can get a crew to you. A “yes” we can’t keep isn’t worth anything to either of us.

Is someone actually there at 2am?

The line is answered 24/7 — that’s a real person, not a machine that takes a message until Monday. Storms don’t keep business hours and neither does the phone.

What we won’t do is promise a truck in the driveway by a specific time. We’ll tell you what we can actually get to, and when. If water is coming in right now, say that first.

What happens on an inspection?

We get up there and look — the roof, the flashing, the penetrations, and what the water is actually doing. We document what we find. Then we tell you what it needs, which sometimes is “nothing yet.”

We don’t scope a job from the driveway, and we don’t quote a roof we haven’t been on.

What do I need to do before your crew shows up?

Clear a path — move vehicles out of the driveway, and pull anything from the yard or patio that a falling shingle or dropped nail could damage. We’ll walk the property with you before work starts and flag anything we’re worried about, but the walk works better if the space is already clear.

Inside, take anything off the walls in the attic space or top floor that vibration could knock loose — picture frames, shelving. It’s rare, but a roof crew overhead can shake a house more than you’d expect.

Will there be a dumpster or trailer in my driveway?

Usually, yes — tear-off produces more debris than a truck bed holds, so a dumpster or trailer sits on-site for the length of the job. We’ll tell you where we plan to stage it before we bring it, so you can move a vehicle or say if a spot won’t work.

Do I need a permit for this?

Sometimes — it depends on your city or county, and Wyoming and Colorado don’t set one statewide rule (see our answer on licensing above). Where a permit’s required, pulling it is part of the job, not an extra step you handle. If your jurisdiction doesn’t require one, we won’t manufacture paperwork you don’t need.

What happens to my gutters, downspouts, and landscaping?

We work around them, not through them. Existing gutters usually stay unless the job specifically includes gutter work; if a downspout has to come off to finish a section, it goes back on before we leave. Landscaping under the eaves takes the brunt of tear-off debris — we use tarps and magnetic sweeps to catch nails, but low shrubs right at the drip line are the one thing we can’t fully protect. Tell us before we start if there’s anything down there you don’t want us near.

Will the work bother my neighbors?

A roof job is loud and it’s visible — there’s no version of tear-off that isn’t. We keep the mess on your property, sweep for nails at the end of each day, and don’t run early or late. If a neighbor has a specific concern, a heads-up before we start usually settles it faster than we can from the roof.

Do I need to be home while you work?

No. We need access to the property and a way to reach you if something comes up mid-job — a text or a call works. Plenty of our jobs run with nobody home all day. If you’d rather be there for the walk-through at the end, we’ll work around your schedule for that part.

How long will my roof take?

A straightforward residential tear-off and replacement is usually a day, sometimes two if the roof is large, steep, or has a lot of penetrations. Repairs and smaller jobs can be a few hours. We’ll give you a real estimate for your roof specifically before we start — not a generic timeline that doesn’t account for what’s actually up there.

What if it rains or snows during the job?

We don’t leave a roof open to weather. If conditions turn mid-job, we dry it in — tarped and sealed — before anyone leaves, and pick back up once it clears. Wyoming and Colorado weather doesn’t always give much warning, so we watch it and plan around it rather than push through it.

What’s covered under warranty?

Coverage depends on the materials and the scope of your specific job, and we’ll go through the actual terms with you before you sign — not a generic promise here that might not match what’s on your roof. If you’re comparing bids, ask every contractor the same question and get the answer in writing.

Do you walk the finished roof with me before you leave?

Yes. We walk it, show you what changed, and point out anything you should keep an eye on going forward. If something doesn’t look right to you, that’s the time to say so — not three months later.